Remote Support

When you had a problem with your computer, at work you used to have to call the I.T. department or your external tech support on the phone and they either talked you through various solutions which would include the well-known phrase “Have you rebooted your computer?”. They might also personally come to you and fix your computer for you if the advice they gave you over the phone did not resolve the issue you had. Thankfully times have changed, and with the great advances made in I.T. software and hardware, it’s now possible to fix any computer issues you may have remotely via remote support tools.

Remote support tools are I.T. tools and software that will enable your I.T. department or external tech support to connect to your computer directly from their computer via the internet, and one of the most popular ways of doing this is by allowing desktop sharing. Of course, there are two major concerns that must be noted, privacy and security.

Any user that allows remote access to their computers must have their privacy and security fears allayed, and this is where trust comes into play. When you have someone internally or externally looking after all your I.T. infrastructure, making sure that any issues can be easily dealt with, you must be able to trust them and let them get on with doing their job. What you don’t want is staff wondering if they can trust someone else with any of the data stored on their computer or their passwords.

Of course, the major benefits of using remote support tools is that it cuts down costs such as transport expenses, time spent dealing with an issue and it also allows any issues to be dealt with quickly. If your tech support is not based in the same building as you, they might have to call out to visit you and every little call out adds up resulting in higher costs, but if they can fix your computer remotely their fees won’t be as high. Another issue is that whenever you are dealing with someone over the phone, you are never too sure if they will be able to follow any advice or instructions that you give over the phone, which means it will take longer to fix, but fixing the issue remotely means you can fix a lot more computers daily.

iPing provides managed services and IT services and we can help provide you with an overview of remote support and help put it in place for you. So, if you need some help with the above please contact us or give us a call on 01 5241350.

Antivirus Checks

One of the most if not the most important piece of equipment that you should have in your I.T. infrastructure is antivirus software, as you don’t want data loss or data theft occurring. You might be thinking that once you have installed antivirus software, there is nothing else that you need to do, but you would be wrong, you must do the following:

Check compatibility
– It is very important that you make sure that any antivirus software that you install is compatible with your hardware, OS and any software that you have installed.

– Before you decide what antivirus software you will use, it is best to fully test each antivirus software that you are thinking of using so that you can see first-hand the pro’s and cons of each antivirus software that you are looking at using.

– You must make sure that any antivirus software that you install does not slow down any of your hardware or software, as any downtime could be costly and if it causes any issues with your email setup or firewall you could find emails being blocked or not arriving or sending on time.

Regularly updating your antivirus software
– Make sure that any antivirus software that you install is updated on a regular basis.

– If you have various computers using antivirus software, make sure that they are all updated at the same time, as you don’t want one of your computers to be the weakest link.

– When you need to renew your antivirus software licence/licences, don’t hesitate and do this right away as you don’t want to be using antivirus software that can’t be updated or doesn’t work with your OS.

iPing provide managed services and IT services and we can help provide you with an overview of your antivirus software setup and how you can improve it. So, if you need some help with the above please contact us or give us a call on 01 5241350.

 

Online Backups

Online Backups is the backbone of modern business, it should be one of the first things that your business should have as standard equipment and it should be one of the first bills that you pay every month.

So, what exactly are online backups?
Online backups are backups of all your files which are stored in the cloud, and the files backed up can include data such as word files or an image of your hard disk. Images of your hard disk is where an exact copy of your hard disk is made which will include your OS (operating system) and all your computers settings.

Why should you use be using online backups?
Online backups are to protect you from the following scenarios:
Your computers are stolen from your premises resulting in you losing data and any software that you might have installed on them, especially software that is bespoke, not available anymore or expensive.

Your business premises gets water damage due to floods or burst pipes resulting in your computers been damaged beyond repair.
Your computers get a virus or malware resulting in files getting damaged or lost.

The hard disks in one of your computers fail’s and you must replace it.
Files on your computers get deleted by mistake, and this is a lot more common than you might think.

iPing provide managed services and IT services and we can help provide you with an overview of your backup setup and how you can improve it by moving to an online backup setup. So, if you need some help with the above please contact us or give us a call on 01 5241350.

 

 

Company Email

Posted on August 2, 2017 by in email

When it comes to raising the credibility of your company, one of the things that will help is your email address. The number of times I have seen a company who have their own website such as mycompanyname.ie and use a Gmail email address or something similar. Your email address must tie in to and relate to your website URL. mycompanyname@gmail.com does not really relate or tie into mycompanyname.ie.

You should be asking yourself what email address are you using now and do you only have one email address for your company? If you are still using a Gmail or something similar as your email address the time has come to change it and move to company email. You need to have a proper company email address and the more employees you have in your company the more company email addresses you will need.

So, what are the advantages of company email?
Your email address is another communication tool used by clients and perspective clients to contact you, and having just one email address will make it harder for you to contact them and to keep track of any queries that have been emailed to you. As your business grows you will be able to add more email addresses. Email addresses can be easily setup on mobile devices such as smartphones and tablets which allows you and your sales people to be contactable 24×7. By having email addresses that look after specific functions such as accounts queries, prospective client queries or job applications you can deal with any emails that you get promptly.

iPing provide managed services and IT services and we can help provide you with an overview of your email setup and how you can improve it by moving to a proper company email setup. So, if you need some help with the above please contact us or give us a call on 01 5241350.

Planning for the future, suggestions for your compute network

Planning for the future is something that every business must do, as it is a great way of budgeting what your proposed spend on I.T. over a set number of years will be. Ideally, this should be done every five years but some businesses might do this every seven years.

When you are doing this, you will be checking what software and hardware that you are using must be replaced. You may decide to retain your current software or to retain your current hardware. If you are only using some of your computers to do basic office work such as writing letters and invoices and send emails, rather than replace your computers you can either upgrade them or convert them into modern dumb terminals.

Dumb Terminals are a monitor and keyboard that rely on a mainframe computer for its processing power, any software that it uses and storage of any files used. Modern Dumb Terminals are computers that don’t have the processing power to do work such as editing audio and visual files, the only software installed on them will be software programs such as Microsoft Office, Adobe Acrobat Reader, WinZip and an internet browser.
Sometimes the software that you are using does not need to be replaced or upgraded as newer versions might cost you more money, they might not have some of the features that are in the version that you are using, or they might have new features that you will never use.

When you start planning for the future, you should ask yourself the following questions:

Will the software you are currently using cover all your needs over the next five to seven years?

Will you require any new software over the next five or so years?

Do you need to replace your current Operating System?

Can any of your computers be converted into Modern Dumb Terminals?

What will you be doing over the next five to seven years that your current computers can’t handle?

Can you upgrade any of your computers by adding more memory, new motherboards, or new hard disks?

iPing provides managed services and IT services and we can help provide you with an overview of your IT setup and tell you if any of your hardware or software needs to be replaced. So, if you need some help with the above please contact us or give us a call on 01 5241350.

Why it’s time to move to Office 365

In 1990 Microsoft launched a product that is now used by over a billion people worldwide, and that product is Microsoft Office. Microsoft Office is used for personal use as well as business use and most documents sent via email are created in it. Microsoft used to release a new edition of Microsoft Office every three years, but with the advent of the cloud and free services such as Google Docs, Microsoft has had to change how Microsoft Office is installed and used.

Buying Microsoft Office in the past could be costly resulting in businesses not upgrading and having software that could be ten years old and more vulnerable to bugs and possibly ransomware as Microsoft no longer issues patches. That’s why Microsoft decided to rename it as Office 365 and to offer various versions including one that is based in the cloud which can be used for free but with limited functionality. You can also buy various other affordable subscription versions that allow you to pay monthly or yearly and give you the options of installing it on more than one computer and your mobile phone and tablet.

If you are still using older versions of Microsoft Office here are some reasons why you should upgrade:

  • Microsoft release patches on a regular basis and the mobile versions are perfect for your sales teams that are out on the road.
  • The mobile versions allow you to edit and read any files that are sent to your mobile devices.
  • One of the reasons why the worldwide ransomware attacks earlier this month were so successful was because a lot of computers attacked were using older versions of Microsoft Office and by having your software updated on a regular basis your devices and your network is more secure.
  • The various subscriptions models that you can avail of means it’s now more affordable than ever to use Office 365.
  • When you get various office documents in the past, the version of Office that you were using might not have allowed you to easily open files from newer versions of Office, but you will never have to worry about that ever again.
  • As most businesses are using Exchange for their email, you can now get it on Office 365 with 50GB of email storage, plus 1TB of OneDrive for Business cloud storage and you will also get HD video conferencing with Skype for Business too.

So isn’t it time you moved to Office 365?

iPing provides managed services and IT services and we can help provide you with an overview of your Microsoft Office setup and how you can improve it by moving to Office 365.  So, if you need some help with the above please contact us or give us a call on 01 5241350.

Can a tablet replace a laptop?

Besides a mobile phone, the other major tool of a salesperson is their laptop, which can be used to show off product demo’s as well as being able to access SaaS software such as SAP, Salesforce and Office 365.

Whilst laptops have gotten smaller and lighter unless you are paying over €800 you will be stuck with a laptop which will give you at the most perhaps 8 hour’s battery life before it must be charged again. When you are constantly on the road visiting clients and prospective clients this is an issue you don’t want to be facing daily.

But there is a simple solution that will allow you to go out on the road and use all your favourite SaaS software without having to worry about battery life. All you need is a tablet such as an iPad or numerous Android based tablets and they can also be bought with cellular ability that allows them to use sim cards resulting in you not having to worry about needing a Wi-Fi connection.

You can also buy a cheaper iPad’s and tablets that don’t require a sim card and they can use Wi-Fi or your mobile phone to connect to the internet and the cloud. As tablets are a lot smaller than laptops they are easier to carry around with you and you can easily get between 8-12 hours battery life which will easily last a typical working day.

Before you decide to replace your laptops with tablets you will have to make sure that all the SaaS products that you use on your laptops can also be used on tablets. You must also make sure that anything else you do on your laptop can also be replicated on the tablets that you are looking at using.

As tablets will work with any custom built cloud infrastructure that you are using and are very easy to setup and use, they will save you time, money and heartache especially when it comes to battery usage.

iPing provide managed services and IT services and we can help provide you with an overview of your IT setup for your sales team and what tablet will best fit your needs. So, if you need some help with the above please contact us or give us a call on 01 5241350.

Is it time to upgrade your computer or replace it?

A question that is being asked more and more is, is it time to upgrade my computer or replace it? As your computer is an essential piece of equipment used daily in your office, you will have to make sure that it can run modern browsers, the latest anti-virus software, recent versions of Microsoft Office/Office 365, up to date operating systems and If your computer is becoming a bit sluggish and taking a bit longer to boot up or run certain programmes then you either have to upgrade or replace your computer.

Upgrading your computer can be easily done and it can be done by adding more memory, replacing your hard disk with an SSD (Solid State Disk) drive or replacing your computers OS (operating system), it will run a lot faster. With more memory and or an SSD drive your computer will feel as good as new and it will boot up faster enabling you to do more work seamlessly. By upgrading your OS, you will also be able to run the latest software in a secure environment, as it will receive updates that will patch any security risks and bugs that might cause issues.

The OS that you have on your computer will determine how easy it will be to upgrade it, and in some cases you will have to buy a new computer. If you are running windows Vista on your computer you won’t be able to upgrade your OS and will have to buy a new computer as Microsoft are no longer supporting it. If your computer is still running Windows 7 you will have to upgrade to Windows 10. If your computer is running the latest version of Windows 8 known as  Windows 8.1 Update, it will still have mainstream support until January 2018 so you will soon have to upgrade to Windows 10.

iPing are experts and we spend a lot of time helping our clients decide if upgrading or buying a new computer is the best option for them! If you are thinking of upgrading your computer please get in touch.
iPing provide managed services and IT services and we can help provide you with an overview of your IT equipment and tell you if you should upgrade or replace any of your computers. So, if you need some help with the above please contact us or give us a call on 01 5241350.

Inkjet or laser printers which is best for your business?

Posted on April 4, 2017 by in printer

One of the most important pieces of equipment that your business uses will be a printer and with 2 different types of printer available, inkjet and laser which one should you be using?

 

Inkjet printers
Inkjet printers are designed to give you laser quality printing without paying the high price of a laser printer and its print cartridges. Inkjet printers can be cheap to buy and you can get colour or black and white models whilst all in one version’s also have a built-in fax and scanner and can be wireless. If you are printing charts or reports that have some colour pages then a colour printer will suit you but If you are printing off invoices then a black and white model will suit you. The only downside to inkjet printers is how often you will have to replace the cartridges and if you have a colour model you will have to replace 4 cartridges

Laser printers
Laser printers have come down a lot in price making them an affordable option and like inkjet printers, you can get colour or black and white models and all in one version’s also come with built-in faxes and scanners and can also be wireless. Laser printers are also known as work horses as you can print from between 2000 – 20,000 pages on one laser toner cartridge.

If you are printing a lot of pages on a regular basis then the obvious choice would be the laser printer but HP has recently introduced a range of inkjet printers under the HP Wide brand that will print as many pages on one cartridge as an average laser printer. The HP Wide inkjet printers, which can be bought as black and white or colour models, cost a bit more than your average HP inkjet but they will save you money in the long term as their cartridges will last a lot longer.

If you want to discuss what printer is best for you please give us a call!

iPing provide managed print services and IT services and we can help provide you with printer solutions for your business especially the HP Wide range of inkjet printers. So, if you need some help with the above please contact us or give us a call on 01 5241350.

Update From Microsoft

Some information we just got from Microsoft I thought was wort sharing.
Research shows that our customers are actually enabling their cyber attackers: despite all the warnings, a staggering 30% of recipients open phishing messages and 12% open malicious attachments. So it’s no wonder two-thirds of cyber threats can be traced to phishing attacks. “
Please don’t be one of the above statistics and make sure you and your employees exercises caution when opening emails from unknown senders or if you are unsure about an email don’t open it. Then ask you IT Service team about it.
Any questions give us a call here at iPing HQ