We have been asked a few times this year already as to what are some of the things to think about when selecting a good managed services partner. Here are few points that jump to mind:
- PROACTIVENESS – It is very important that a proactive approach is taken by your Managed Services Partner to look after every area of your IT environment. This proactive approach will help fix computer issues before they arise allowing your staff to be more productive. At iPing, we use the best tools in the industry allowing us to fix issues before they become a problem for our customers.
- COMMUNICATION – Your managed service partner must be good at communication at all times. This is important when everything is running smoothly to keep it like this and of course crucial when you have a problem. In business, information is key and if an IT problem has arisen you need to know what the effects of this will be on your business and the action plan for resolving the issue.
- REGULAR HEALTH CHECKS – We cannot over-emphasize how important it is to have regular system checks being run on your IT system and this goes hand in hand with a good proactive approach to IT management.
- GET IT IN WRITING – It is important to have a contract in place that sets out what is covered in the managed service. This allows you to know exactly what is covered and it will help give you some added peace of mind.