A big change has been taking place all around us and whether you like it or not, you are already embracing it or you soon will be. The big change is digital transformation, which is where you transform all aspects of your business to take advantage of the changes and opportunities of digital technologies and their impact across society in a strategic and prioritised way.
By utilising digital technologies, you will also be saving your business money and over a five year period the savings makes digital transformation a no brainer. When you start to plan your digital transformation, your aim is to make things a lot easier for your staff and your customers, and It’s worth noting that what works well for some people might not work best for others.
The following tips will help you prepare for digital transformation:
How much paperwork does your business generate and can you go paperless?
By moving to a paperless environment your files are no longer stored in filing cabinets which frees up space in your office, and you no longer need to worry about a file/files going missing. It also makes it easier to access any data that you or your clients need to use.
How much time is spent each day on the telephone answering customer queries that could be dealt with online?
By using customer messaging apps for sales, marketing, and support, connected on one platform, you can guarantee that any queries are dealt with by the relevant person. You could also have a detailed FAQ section on your website that can answer the most popular questions that your customers ask.
How modern is your office equipment?
By using modern hardware and software you are ensuring that your business can run smoothly and that you can also handle more clients. The last thing you want to deal with is an IT system that break down when you need it most.
Are your staff trained to use the latest hardware and software?
By having your employees trained in using the latest software and hardware they can do their jobs more efficiently.
How easy is it for your clients to integrate your product into their infrastructure?
By having a plug and play system your clients can seamlessly drop your product into their infrastructure.
How do you receive payments from clients and make payments to your suppliers?
By offering your clients the option of paying you online via PayPal, Stripe and other online payment providers, less time is spent chasing unpaid invoices. By paying your suppliers online, payment can be made instantly and you might even get a discount.
Do you offer an app to your clients?
By offering an app to your clients, their sales team who could be on the road can use your product remotely.
iPing provide managed services and IT services and we can help provide you with an overview on digital transformation and what will best suit your business. So, if you need some help with the above please contact us or give us a call on 01 5241350.